Designing a Seamless Experience for Home Healthcare in NYC
Medflyt, a revolutionary app in the U.S., enables homecare providers to efficiently manage caregivers and patients, elevating the standard of home healthcare. By addressing caregiver satisfaction—a traditionally overlooked aspect in the industry—the app tackles the prevailing 70% dropout rate. Improved management through Medflyt has been shown to increase caregiver satisfaction, reduce turnover, and drive superior business outcomes.
Challenges & Design Considerations
On-the-Go Learning
Caregivers often train during commutes or between shifts, requiring a mobile-first design with quick, accessible content.
Varying Tech Literacy
Many caregivers have limited digital skills, so the interface prioritizes simplicity, clear navigation, and reduced cognitive load to improve usability.
Language Barriers
With many users speaking English as a second language, the design incorporates straightforward wording, visual cues, and accessibility features for better comprehension.
The Medflyt Training Center
The Medflyt Training Center is designed for clarity and ease of use, helping caregivers track and complete their required training efficiently.
Personalized & Goal-Oriented Learning
The dashboard helps caregivers track their required training, with clear indicators of progress, urgency, and completion rates. The percentage progress bar and time-sensitive deadlines create motivation and clarity. The detailed lesson view, ensures caregivers understand what each module entails before starting.
Overcoming Learning Barriers
A Mobile-first approach enables learning on the go, accommodating caregivers' busy schedules. During the design stages a minimal cognitive load was the focus: Simple navigation, color-coded status indicators, and structured lesson breakdowns reduced friction in the learning process. The Visual hierarchy prioritized key information (e.g., lesson progress, urgency of completion) to ensure caregivers stayed focused on what matters most.
Encouraging Engagement & Retention
Users were given Completion tracking & rewards (such as the "Completed" badge) enhance motivation. Using a Microlearning approach, we were able to break down complex topics into digestible sections, supporting users with limited time or lower digital literacy. Action-driven UI with clear CTAs ("Next Lesson") maintains forward momentum were cruical. A personalized greeting fostered engagement, while a progress indicator and deadline reminder kept users motivated and on schedule. The tab system allowed quick navigation between “Required” and “All” trainings, ensuring focus on priority courses. Each module is displayed as a card with clear progress tracking, making it easy to see what’s completed and what remains.
